Privacy Policy

Last updated: 2026-09-17

This Privacy Policy describes how Rivenshore ("we", "our", or "us") handles personal information in connection with rollxo-new.net, our showroom activities, and related customer services in Australia. We aim to manage information responsibly and transparently, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By visiting our website or engaging with our services, you acknowledge that you have read this Policy and understand how we collect, use, and disclose information.

Information we collect may include contact details (such as your name, email address, and phone number), delivery information (addresses and instructions), order details (items selected, preferences, and service notes), payment references processed through secure payment providers, and communications you send to us (enquiries, feedback, or support requests). We may also collect technical data from your device, including browser type, pages viewed, session analytics, and approximate location derived from IP address. Such technical data helps us improve site performance, troubleshoot issues, and tailor content for common devices and network conditions.

We use personal information to provide products and services, confirm and deliver orders, respond to enquiries, personalise recommendations, administer promotions, maintain records, improve the website, and comply with applicable laws. Our basis for processing typically relates to fulfilling a request you make, preparing or performing a contract, meeting legal obligations, or pursuing our legitimate interests in running and improving a furniture business while respecting your rights. Where appropriate, we implement layered security, access controls, and measured retention schedules aligned with operational and legal requirements.

We may disclose information to service providers who assist with functions such as payment processing, logistics, fraud monitoring, data hosting, analytics, and customer support. These providers are expected to handle information under confidentiality commitments and with appropriate safeguards. We may also share information where required by law, court order, or regulatory request, or in connection with a proposed or completed business transaction involving our assets. Aggregated or de-identified insights may be used to understand trends without reasonably identifying individuals.

Cookies and similar tools help remember preferences, maintain session features, and measure site usage. You can adjust browser settings to manage cookies; certain features may operate with reduced convenience if cookies are limited. Our cookie banner allows you to record a preference for essential versus analytics categories. For further details, please review the Cookie section of this Policy together with on-site notices.

You can request access to the personal information we hold about you and ask for corrections where details are inaccurate, out of date, or incomplete. You may also object to certain uses of data or request deletion in line with applicable rules and practical constraints. To submit a request, contact us using the details below. We will respond within a reasonable period, and we may ask you to verify identity before actioning a request. If you have concerns about our handling of information, you can raise them with us first; if unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

We retain personal information only as long as required for the purposes described in this Policy, for recordkeeping, or as required by law. When information is *** longer needed, we take steps to securely delete or de-identify it. While we implement safeguards designed to protect information, *** method of transmission or storage can be guaranteed fully secure; we regularly review practices to strengthen protections and reduce risks in line with industry approaches.

Our website may contain links to pages within rollxo-new.net and other internal resources such as our Legal section. Third-party platforms used for payments or logistics apply their own terms and privacy practices; we recommend reviewing those policies when using their services. This Policy may be updated from time to time to reflect changes in operations, regulations, or technologies. The "Last updated" date above indicates the current version. Material changes will be communicated through our website notices or other appropriate channels.

To contact us about this Policy or your information, please reach out to Rivenshore at Rivenshore@outlook.com or call +61472583901. Postal enquiries can be addressed to Collins Street 45, Melbourne VIC 3000, Australia. Please include sufficient details to help us locate records and respond effectively to your request.