Legal — Terms, Warranty & Consumer Information (Australia)
This page summarises your rights under the Australian Consumer Law, our returns policy, warranty information and dispute procedures for purchases from Rivenshore in Australia.
Australian Consumer Law — Your Rights
Under the Australian Consumer Law (ACL) you are entitled to a repair, replacement or refund where goods fail to be of acceptable quality, match a description or sample, or do not have the agreed functionality. These guarantees are in addition to any manufacturer warranty.
- Acceptable quality includes safety, durability and freedom from defects.
- We will not exclude ACL rights; any attempt to do so is void.
- For claims, retain proof of purchase and contact our support team.
Returns & Refunds
We accept returns for faulty goods in accordance with ACL. For change-of-mind returns, we provide returns at our discretion and subject to restocking fees and shipping costs.
- Report faults within a reasonable time after discovery.
- Rivenshore will assess the claim and advise remedies (repair/replacement/refund).
- Refunds will be processed to the original payment method where applicable.
Returns process (summary)
To lodge a claim:
- Contact support with order number and photos (if possible).
- We will provide return authorisation if applicable.
- Keep packaging and documentation until assessment is complete.
Manufacturer Warranty
Selected Rivenshore products carry a manufacturer warranty (terms vary by product). Warranty covers manufacturing defects and structural failures within the stated warranty period.
Typical coverage: 2–10 years depending on item. See product pages for specifics.
Warranty exclusions
- Damage from misuse, neglect, or normal wear and tear.
- Modifications, unauthorised repairs or third-party attachments.
- Damage from exposure to extreme conditions or improper cleaning.
Shipping & Delivery
Domestic delivery times vary by region. Delivery estimates are provided at checkout and may change due to stock levels or carrier delays.
| Region | Estimate | Notes |
|---|---|---|
| Metro (VIC/NSW/QLD) | 5–10 business days | Lift access and parking restrictions may affect timing |
| Regional | 7–15 business days | Additional freight charges may apply |
| Remote | 10–25 business days | Carrier availability impacts lead time |
Packaging is engineered to protect items in transit; keep delivery records for claim support.
Privacy & Data
Our privacy practices are described in full on the Privacy Policy page. We collect only the personal information necessary to process orders, deliver goods and provide after-sales support. We comply with the Privacy Act 1988 (Cth) and applicable Australian privacy principles.
View Privacy Policy
Intellectual Property
All content, design, images and marks on this site are the property of Rivenshore or used under licence. Unauthorised use, reproduction or distribution is prohibited.
To request permission for use of our content, contact us at Rivenshore@outlook.com.
Dispute resolution
If a consumer dispute arises, we will attempt to resolve it promptly. You may be entitled to escalate to your state consumer protection agency or the Australian Competition & Consumer Commission (ACCC) where appropriate.
Quick legal FAQ (accordion)
Contact for Legal or Consumer Enquiries
For formal notices, warranty claims or legal enquiries send details to:
RivenshoreCollins Street 45, Melbourne VIC 3000, Australia
Email: Rivenshore@outlook.com
Phone: +61472583901
This page is governed by Australian law. If any provision is inconsistent with mandatory consumer protections under ACL, those protections will prevail.